Fair, milestone-backed financial terms protecting your engineering investments with 30-day post-handover quality guarantees.
Milestone Protected
30-Day Code Warranty
Updated: July 23, 2026
SECTION 01Core Guarantee
Overview & Milestone Guarantees
Nexacos Private Limited operates under transparent milestone-driven billing. Refunds and cancellations are governed directly by contract Statement of Work (SOW) deliverables.
Milestone Verification: Payment is tied directly to client-verified milestone sign-off.
Transparent Terms: Clear refund conditions for unstarted project stages or technical scope shifts.
Fair Financial Protection: Protects both client capital and engineering resource allocation.
SECTION 02
Service-Based Refund Terms
Refund eligibility varies based on service category and delivery stage.
Custom Software Development
Work completed and signed-off is non-refundable. Partial refunds apply to unstarted or undelivered milestones as defined in the SOW.
Consulting & Architecture Advisory
Delivered consulting hours are non-refundable. Prepaid unused advisory retainer hours are refundable within 30 days minus a 10% admin fee.
Subscription & Maintenance Plans
SLA retainer plans may be cancelled at any time. Current cycle fees are prorated based on unused service days.
SECTION 03
Deposit & Advance Payments
Terms governing upfront engineering deposits and advance milestone funding.
Pre-Work Cancellation: Deposits are 100% refundable minus 10% admin processing if cancelled before work commences.
Commenced Milestones: Initial deposits are non-refundable once active sprint engineering work has started.
Future Milestones: Advance payments held for future unstarted milestones are fully refundable.
SECTION 04
Project Cancellation Protocol
Client-initiated project cancellation procedure and code handover policy.
Written Notice Required: Cancellation requests must be submitted via email to info@nexacos.com.
Invoicing of Completed Work: Work completed up to the date of written notice will be invoiced.
Source Code Handover: Complete repository access and deliverables provided for all paid milestones.
SECTION 05Core Guarantee
Code Quality & SLA Guarantee
We stand behind the quality of our software builds with explicit post-handover bug fix warranties.
30-Day Post-Handover Warranty: Defects failing to meet agreed SOW specifications are remediated at zero additional charge.
Partial Refund Remediation: If specifications cannot be met after reasonable attempts, a partial refund for that milestone is issued.
SECTION 06
Refund Request Procedure
Step-by-step process for filing formal financial refund or invoice dispute requests.
Step 1: Submit written request to info@nexacos.com including SOW & invoice numbers.
Step 2: Review by our engineering director and finance department within 5 business days.
Step 3: Written determination issued; approved refunds processed within 14 business days.
SECTION 07
Non-Refundable Infrastructure Costs
Direct third-party costs incurred on behalf of the client are non-refundable.