Refund Policy

Initial deposits and advance payments are subject to the following terms:

• Deposits paid to initiate a project are non-refundable once work has commenced
• If the project is cancelled before work begins, deposits are refundable minus a 10% administrative fee
• Advance payments for future milestones may be refunded if those milestones have not been started

If you need to cancel a project:

• Provide written notice of cancellation via email
• You will be invoiced for all work completed up to the cancellation date
• Any remaining balance for uncompleted work may be refunded, subject to the terms in your service agreement
• Source code and deliverables will be provided for completed milestones only
• A cancellation fee may apply as specified in the service agreement

To request a refund:

1. 1
   Submit a written refund request to billing@nexacos.com
2. 2
   Include your project details, invoice number, and reason for the refund request
3. 3
   Our team will review your request within 5-7 business days
4. 4
   You will receive a written response regarding the approval or denial of your request
5. 5
   Approved refunds will be processed within 14 business days to the original payment method

The following are non-refundable:

• Third-party software licenses purchased on your behalf
• Domain registration and hosting fees
• Third-party service integrations and API costs
• Completed and delivered project milestones
• Custom research and discovery phases
• Travel expenses incurred for on-site services

If you are not satisfied with our refund decision, you may request a review by our management team. We are committed to working with you to reach a fair resolution. If an agreement cannot be reached, disputes will be handled according to the dispute resolution process outlined in your service agreement.

Please note that payment processing fees (typically 2-3% of the transaction amount) charged by payment processors are non-refundable. These fees are deducted by third-party payment providers and are outside of our control.

Changes to project scope, requirements, or deliverables after work has commenced may impact refund eligibility. Additional charges may apply for scope changes. Any refunds will be calculated based on the original agreed scope minus completed work.

In the event that we are unable to deliver services due to circumstances beyond our reasonable control (natural disasters, pandemics, government actions, etc.), we will work with you to reschedule services or provide a prorated refund for undelivered services.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy. Existing contracts will be governed by the refund policy in effect at the time of contract execution.